Vumatel is currently experiencing the following issue:
Start Date & Time: 29/11/2024 @ 09:15
Affected Area/s: Mdantsane M, Buffalo City
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (03/12/2024 08:12):
Vumatel confirmed that this outage was resolved on 03/12/2024 01:50. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (02/12/2024 16:48)
Technicians have restored the remaining cases.
Update (02/12/2024 15:07)
Technicians are working on the last few remaining cases. Further updates will be provided as soon as possible.
Update (02/12/2024 09:42)
Technicians are on site an are attending to the services that remain down. Further updates will be provided as soon as possible.
Update (02/12/2024 09:42)
Please be advised that technician is on route to site
Update (01/12/2024 18:40):
Repairs on hold due to safety reasons
Update (01/12/2024 11:21):
Technicians are attending to the services that remain down
Update (30/11/2024 @ 12:28):
Repairs deferred to tomorrow, Technicians will attend to the services that are still remain down. More updates to follow.
Update (30/11/2024 @ 11:01):
Team found the second point of damage and trenching open to do a temp. Team is starting with splicing. More updates to follow.
Update (30/11/2024 @ 08:14):
Vendor Engineers are onsite continuing with repairs. More updates to follow.
Update (29/11/2024 @ 18:58)
Kindly be advised that the DFA backhaul has been damaged in multiple sections. Repair efforts will require floating a new cable. However, our progress is currently hindered by a large heap of soil obstructing the area.
Update (29/11/2024 @12:08)
| There is no slack. Teams are trenching open to expose ducts to cut back. Temp cable will be installed |
Update (29/11/2024 @12:08)
| Vumatel have a cable break on route E02p31 due to construction work taking place. |
Update (29/11/2024 @ 09:19)
Technicians are on-site localising the fault
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