Openfibre is currently experiencing the following issue:
Start Date & Time: 02/08/2025 @ 09:25
Affected Area/s: Malibongwe Industrial Park.
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (02/09/2025 @ 19:53):
Openfibre confirmed that this outage was resolved on 02/09/2025 @ 19:53. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (02/09/2025 @ 15:23):
Please be informed that the maintenance teams are still in the process of localizing the fault. At this stage, no ETR has been provided. Further updates will be shared as soon as more information becomes available.. More updates to follow.
Update (02/08/2025 @13:49)
Please be informed that the maintenance teams are still in the process of localizing the fault. At this stage, no ETR has been provided.
Update (02/08/2025 @12:44)
Open Fibre technicians have tested the link and identified a disconnection at a distance of approximately 14.362 km, which has helped them localize the point of break
Update (02/08/2025 @10:53)
Please be informed that the service is currently affected due to a fibre break within the upstream provider's core network.
The issue has been escalated to the core engineering team for a possible traffic reroute. Further updates will be shared as they become available
#MalibongweIndustrialPark. #Openfibre #Outage
