Vumatel is currently experiencing the following issue:
Start Date & Time: 10/09/2026 @18:39
Affected Area/s: Lwamondo
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (11/09/2026 08:07):
Vumatel confirmed that this outage was resolved on 11/09/2026 07:42. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (11/09/2026 06:58):
Preparations are underway on the first joint, while the service provider continues hauling the cable toward the second manhole.
Update (11/09/2026 06:06):
Hauling toward the first manhole has been completed, and preparations for the next phase of the repair are about to commence.
Update (11/09/2026 05:20):
Hauling of the new cable has commenced toward the first manhole. Progress toward the second manhole is being affected by a municipal water leak. The service provider will arrange to rent a water pump at 07:30 to assist with dewatering the affected area.
Update (11/09/2026 03:49):
The service provider confirmed that the Openserve ducts are severely damaged and is currently exposing the affected section to assess the full extent of the damage. Next update at 05:00
Update (11/09/2026 02:40):
Cable field staff is busy with Witbank fault. Fault will be escalated to the SPOC to check if they cannot arrange another resource. Next update will be provided at 04:00.
Update (11/09/2026 01:58):
The service provider has been appointed and is en route to collect 600 m of cable from the Witbank Cable Yard.
Update (11/09/2026 00:56):
| The TBI has been logged and is currently awaiting for a team to be assigned. The ETA will be communicated once the team has been assigned. next update will be provided at 03:00. |
Update (10/09/2026 @23:10):
Cable Field staff is currently logging a TBI for the service provider to assist with the repairs. Next update will be provided at 01:00
Update (10/09/2026 @22:53):
The Openserve duty manager is in discussion with the executives regarding updates. Feedback will be provided as soon as possible.
Update (10/09/2026 @21:25):
Optic fibre cable technicians are still identifying the correct optic fibre cable. The contractors who caused the damage covered the manholes with soil. Exposing is therefore required at various locations.
Update (10/09/2026 @20:53):
Multiple cables are damaged cause by municipal workers repairing a burst water pipe. The team is identifying the correct optic fibre cable to perform a conclusive assessment.
Update (10/09/2026 @20:35):
Vumatel technicians found that an underground cable has been damaged and a disconnect has been detected at 7.7km. Further investigations are ongoing regarding repairs.
Update (10/09/2026 @19:51):
Vendor technicians are investigating the fault.
#Lwamondo #Vumatel #Outage
