Vumatel is currently experiencing the following issue:
Start Date & Time:18/04/2026 @ 10:26
Affected Area/s: Thohoyandou &Lwamondo
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (20/04/2026 @ 09:04)
Vumatel confirmed that this outage was resolved on 20/04/2026 @ 09:04. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (20/04/2026 @ 08:34)
Technicians are attending to remain fallout cases.
Update (19/04/2026 @ 21:38)
Network field staff is on site in Sibasa and testing the cable using an OTDR. Any identified disconnected fibres will be communicated to the service provider for resplicing. The next update is scheduled for 22:30.
Update (19/04/2026 @ 20:14)
Splicing has been completed; however, only two of seven systems have been restored. Network field staff are being dispatched to investigate the outstanding systems. Next update 21:00
Update (19/04/2026 @ 18:59)
Contractors have hauled in 1500m of cable to effect repairs. Splicing has commenced. Next Update 20:00.
Update (19/04/2026 @ 16:50)
Contractor is still busy hauling 1500m of cable to effect repairs.
Update (19/04/2026 @ 15:07)
Contractor is busy hauling 1500metres of cable to effect repairs,70% cable hauling is completed so far.
Update (18/04/2026 @ 21:18)
Network incident is on hold due to the area is not safe, technicians will resume tomorrow morning at 06:am
Update (18/04/2026 @17:03)
An overhead optic fiber cable was damaged 26.5km from Nzhelele towards Thohoyandou. Contractor is on site busy hauling 1500m of cable to effect repairs. 50% cable hauling is completed. Next Update 19:00.
Update (18/04/2026 @15:37)
An overhead optic fibre cable was damaged 26.5km from Nzhelele towards Thohoyandou. Failure Update Cable field staff also arrived on site and busy localizing the cable break
Update (18/04/2026 @ 12:08):
Vumatel has advised that an overhead optic fiber cable was damaged 26.5km from Nzhelele towards Thohoyandou. Vumatel Technician will attend.eta.13:00
#Thohoyandou #Lwamondo #Vumatel #Outage
