Vumatel is currently experiencing the following issue:
Start Date & Time: 23/04/2026 @ 22:03
Affected Areas: Ladysmith, Edendale, Glencoe, Dundee
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (24/04/2026 @ 02:28):
Vumatel confirmed that this outage was resolved on 24/04/2026 @ 02:28. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (24/04/2026 @ 01:39):
Vendor technicians have tested the last mile and found that the link is live. We are engaging further with Cell C for TX support.
Update (24/04/2026 @ 00:28):
We have dual break:
- Long Route: affected by Change
- Short Route: is up from Cell C, but Last mile down. Engaging with fibre vendor for further assistance.
Update (24/04/2026 @ 00:23):
As per vendor they are awaiting site access to investigate as there is no access at site A
Update (24/04/2026 @ 00:17):
Vumatel Engineering team currently investigating links as sites remain down
Update (23/04/2026 @ 22:59):
Technician from Transmition is currently coordinating with team on site to try to restore services
#Glencoe#Edendale#Dundee#Ladysmith#Vumatel #Outage
