Vumatel is currently experiencing the following issue:
Start Date & Time: 16/04/2026 @ 16:39
Affected Areas: Glencoe - 8440, Edendale - 16338, Dundee - 8238, Ladysmith - 8174
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Vumatel confirmed that this outage was resolved on 16/04/2026 @ 21:31. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (16/04/2026 @21:06:
Vumatel engineers are still on site working on the fault. Progressive updates will be provided as soon as possible.
Update (16/04/2026 @20:06:
The Vumatel vendor is currently busy with testing the link.
Update (16/04/2026 @19:11:
Vumatel vendor technicians have been dispatched to localize the fault, awaiting ETA
Update (16/04/2026 @19:11:
Vumatel vendor technicians have arrived on site and link testing will start as soon as possible
Update (16/04/2026 @18:13):
Link down between Teraco Riverhorse and Taj Mahal.
Update: As per SP, a case has been raised with their service provider and are currently awaiting their observations and feedback.
Next Update: 20h00
Update (16/04/2026 @17:58):
Vumatel vendor update: Link down between Teraco Riverhorse and Taj Mahal. Fault handed over to SP to investigate and share findings,
Update (16/04/2026 @17:40):
Vumatel confirmed fault has been escalated to vendor for further troubleshooting, more updates to follow
#Glencoe#Edendale#Dundee#Ladysmith#Vumatel #Outage
