Evotel is currently experiencing the following issue:
Start Date & Time: 11/09/2026 @ 11:42
Affected Area/s: Krugersdorp and Randfontein
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (12/09/2026 @ 14:52):
Services have been restored.
Update (12/09/2026 @ 13:50):
Evotel is aware of the connection issues affecting the communities. Evotel team is back onsite investigating the recurring disruption and working to determine the cause of the connectivity issues.
Further network checks are underway, and the necessary restoration efforts will continue as the team works to restore stable service.
Next Update: 17:00
Update (12/09/2026 @ 12:13):
Service to the area has been restored. Thank you for your patience.
Update (12/09/2026 @ 08:05):
Evotel technical teams is back onsite working to restore connectivity to Simunye, Westonaria and Bekkersdal.
Repairs to the identified fibre damage have been completed; however, the affected network link has not yet restored. Further investigations are underway to determine whether there is additional damage along the fibre route.
Teams are also continuing with work to locate and access another affected section of fibre infrastructure. Excavation is underway along the identified route to locate the point of damage and determine the repairs required.
We assure affected customers that restoration efforts remain ongoing. Further updates will be shared as progress is made.
Next update: 11:00
Update (11/09/2026 @ 20:04):
Reason for Outage : Cable break on upstream provider network.
Backhaul cables providing service to the West Rand region have been severely damaged by nearby construction contractors. Multiple teams are currently implementing repairs along the damaged section of the backhaul. Several link joints will need to be respliced which is a time-consuming portion of the work. We currently cannot guarantee reconnection tonight, however, more teams are en route to assist. Work will continue through the night.
We hope to have service restored by the morning, and any major developments will be communicated sooner.
Thank you for your patience.
Next update: 8AM or sooner.
Update (11/09/2026 @18:13):
Evotel upstream provider has identified the fault on their network and repairs, and site preparations are currently underway. This will take time due to the heavy damage on site.
They will keep the community informed of progress as repairs are implemented.Next update: 20:00
Update (11/09/2026 @16:33):
Evotel upstream provider has identified the fault on their network and are working to restore connection. They will keep the community informed of progress as repairs are implemented.
Next update: 20:00
Update (11/09/2026 @ 14:03):
Evotel's team is working closely with the upstream provider regarding the network disruption affecting the communities. Investigations have identified two affected network links that are currently down, and both have been escalated to the upstream provider for further investigation.
Next update: 17:00
Update (11/09/2026 @ 12:25):
Evotel team is working on restoring service as quickly as possible.
Next update: 14:00
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