Octotel is currently experiencing the following issue:
Start Date & Time: 24/03/2026 @18:37
Affected Area/s: Kraaifontein, Cape Gate
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment
Update (24/03/2026 @23:33):
Octotel engineers have completed the fibre repairs works. Please have those customers still offline reboot their ONT and routers and retest the connection.
Update (24/03/2026 @22:00):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
Update (24/03/2026 @21:02):
Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.
Update (24/03/2026 @19:58):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, they'll provide an estimated ETR for the full restoration process.
#Kraaifontein #CapeGate #Octotel #Outage
