Vumatel is currently experiencing the following issue:
Start Date & Time: 22/08/2026 @ 16:54
Affected Area/s: Khutsong TPOP
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (20/08/2026 @ 14:35):
Vumatel confirmed that the link has restored. Technicians are now attending to the services that remain down. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (23/08/2026 @ 12:51):
Prepping: 100%
Splicing: 100%
Stringing: 0%
Pole Planting: 20%
Update (23/08/2026 @ 11:44):
Prepping: 10%
Splicing: 50%
Stringing: 0%
Pole Planting: 0%
Update (23/08/2026 @ 10:30):
Technicians located break. Pole burnt by vandalism.
Update (23/08/2026 @ 09:54):
Technician is driving route to locate exact break.
Update (23/08/2026 @ 08:38):
The fault has been escalated to the fibre providers senior manager. Feedback will be shared as soon as possible.
Update (23/08/2026 @ 01:16):
Repairs on hold due to safety reasons.
Update (23/08/2026 @ 00:00):
Technicians are on site localizing the fault.
Update (22/08/2026 @ 21:29):
The maintenance team has confirmed that the damaged cable is underground. BMCT is arranging for a technician to attend to site. ETA to follow.
Update (22/08/2026 @ 20:18):
Maintenance teams are currently working on the port that is down.
Update (22/08/2026 @ 19:10):
We have investigated the link and observing port to be down. Maintenance team has been notified to attend the fault. ETA will be provided.
Update (22/08/2026 @ 18:15):
Vendor has been notified and the issue has been escalated for further investigation.
#KhutsongTPOP #Vumatel #Outage
