Octotel is currently experiencing the following issue:
Start Date & Time: 14/05/2026 @13:24
Affected Area/s: Greenpoint
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (14/05/2026 @ 17:53):
Octotel confirmed that this outage was resolved on 14/05/2026 @ 17:53. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (14/05/2026 @15:30):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 2 Hours and 30 Mins.
Update (14/05/2026 @15:30):
Octotel's engineers are still on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed,
we'll provide an estimated ETR for the full restoration process
Update (14/05/2026 @14:15):
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, the'll provide an estimated ETR for the full restoration process.
#Greenpoint #Octotel #Outage
