Openfibre is currently experiencing the following issue:
Start Date & Time: 30/09/2026 @ 17:55
Affected Area/s: Goldfields Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update: 01/10/2026 14:55
As per the latest feedback, services are currently impacted due to an optical fibre break approximately 450 m from Welkom. A cable jointer has been dispatched to the site to attend to the fault and carry out the necessary repairs to restore the service.
Update: 01/10/2026 12:32
Kindly be informed that the Openfibre maintenance teams are on-site investigating. We will continue to provide progressive updates
Update: 01/10/2026 12:32
Please note that the Openfibre maintenance team has encountered some delays. A revised ETA of approximately 30 minutes has been provided.
Update (01/10/2026 @ 10:14):
The matter has been escalated as a priority to the relevant off-net team. As per the latest update, the fault has been assigned to a technician for further investigation and resolution.
The current shared ETA is 10:50. We are closely monitoring the situation and will provide further updates as soon as additional information becomes available.
Update (01/10/2026 @ 03:11):
Openfibre team has completed testing and identified a fibre break on the offnet provider’s network.
The matter has been escalated to the relevant senior management and engineering teams for further investigation.
We are actively following up and pushing for an ETR.
Update (01/10/2026 @ 00:34):
Please note that Openfibre technician is currently en route to site. The shared ETA is 1:30 am as the site is 160 km away and the technician is required to collect a spare SFP before proceeding to site.
#GoldfieldsMall #Openfibre #Outage
