Openfibre is currently experiencing the following issue:
Start Date & Time: 30/09/2026 @ 17:55
Affected Area/s: Goldfields Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update: 03/10/2026 @20:59
Services have been restored
Update: 03/10/2026 @14:55
Please be advised that we have received a further update regarding the ongoing service disruption affecting services at Goldfields Mall.
The service provider's technical team is still on site and actively attending to the fault. The required splicing work has now been successfully completed, and the team is currently conducting further investigations and testing to identify and address any remaining issues affecting the service.
Please note that the vendor's technical team is currently en route to the POP to assist with on-site troubleshooting, as the service provider's portion of the network appears to be clear.
The vendor has provided an ETA of approximately 1 hour and 45 minutes for arrival at the POP. We will continue to monitor the situation closely and share further updates as soon as they become available.
We have escalated the matter with the relevant teams and are awaiting further feedback regarding the outcome of the investigations, the estimated time of restoration (ETR), and confirmation of the root cause of the fault.
We sincerely apologise for the continued inconvenience and appreciate your patience and understanding.
Update:03/10/2026 @12:15
The repair team has completed splicing work on the affected fibre cables, with only the final repair still outstanding.
Work on the remaining section has been temporarily suspended due to unsafe site conditions.
The Openfibre technicians has advised that the outstanding work is expected to resume and be completed tomorrow morning, subject to the site being safe for the technicians to continue.
Update: 02/10/2026 @16:42
The pipe unblocking has been completed, and the cable hauling activities are progressing.
The Openfibre technicians have advised that splicing is currently in progress on both joints as part of the restoration process.
Update: 02/10/2026 @13:59
The contractors are currently onsite and busy with the pipe unblocking and cable hauling activities. In addition, the upstream provider team is onsite and busy joining the cable in the manhole as part of the restoration process.
Update: 02/10/2026 @09:41
As per the latest feedback, technicians will be dispatched this morning once access becomes available to investigate the issue and work to restore the affected services.
Update: 01/10/2026 14:55
As per the latest feedback, services are currently impacted due to an optical fibre break approximately 450 m from Welkom. A cable jointer has been dispatched to the site to attend to the fault and carry out the necessary repairs to restore the service.
Update: 01/10/2026 12:32
Kindly be informed that the Openfibre maintenance teams are on-site investigating. We will continue to provide progressive updates
Update: 01/10/2026 12:32
Please note that the Openfibre maintenance team has encountered some delays. A revised ETA of approximately 30 minutes has been provided.
Update (01/10/2026 @ 10:14):
The matter has been escalated as a priority to the relevant off-net team. As per the latest update, the fault has been assigned to a technician for further investigation and resolution.
The current shared ETA is 10:50. We are closely monitoring the situation and will provide further updates as soon as additional information becomes available.
Update (01/10/2026 @ 03:11):
Openfibre team has completed testing and identified a fibre break on the offnet provider’s network.
The matter has been escalated to the relevant senior management and engineering teams for further investigation.
We are actively following up and pushing for an ETR.
Update (01/10/2026 @ 00:34):
Please note that Openfibre technician is currently en route to site. The shared ETA is 1:30 am as the site is 160 km away and the technician is required to collect a spare SFP before proceeding to site.
#GoldfieldsMall #Openfibre #Outage
