Octotel is currently experiencing the following issue:
Start Date & Time: 22/04/2026 @ 11:50
Affected Area/s: George
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (22/04/2026 @ 15:44):
Octotel engineers confirmed that this outage was resolved on 22/04/2026 @ 15:44. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues
Update:22/04/2026 14:44
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Update:22/04/2026 13:31
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those remaining affected customers.
Update:22/04/2026 13:04
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#George #Octotel #Outage
