Octotel is currently experiencing the following issue:
Start Date & Time: 26/03/2026 @ 09:15
Affected Area/s: George
Impact: Customers may experience slow connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (26/03/2026 @ 13:37):
Octotel confirmed that this outage was resolved on 26/03/2026 @ 13:37. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (26/03/2026 @ 12:37):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
Further updates to follow as the team makes progress.
Update (26/03/2026 @ 11:31):
Octotel engineers have commenced with the repairs to restore connectivity to those affected customers.
ETR for complete restoration: ± 3 hours.
Update: 26/03/2026 10:33
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
#George #Octotel #Outage
