Cool Ideas has picked up the following suspected issue:
Start Date & Time: 12/10/2026 15:23
Fibre Provider/s: Multiple FNOs
Affected Area/s: Gauteng
Impact: Customers may experience no connectivity.
Cool Ideas technicians are currently investigating. There is no ETR at the moment.
Update 12/10/2026 17:14pm:
During routine upgrades (https://help.coolideas.co.za/announcements/article/all-fnos-gauteng), a misconfiguration resulted in customers on CGNAT not being able to browse.
This issue was promptly corrected upon descovery and services restored.
#Gauteng #MultipleFNOs #Outage
