Ennerdale

Evotel is currently experiencing the following issue:  

Start Date & Time: 19/04/2026 @ 09:14 

Affected Area:  Ennerdale 

Impact: Customers may experience no connectivity. 

Evotel confirmed that this outage was resolved on 02/05/2026 @ 11:20. Please restart your devices and contact our Support Team should you still experience connection issues. 

Update (02/05/2026 @ 15:59):

Evotel technicians are going house to house and clients are beginning to restore. We appreciate your patience during this outage.

Update (02/05/2026 @ 08:04):

Evotel technicians are continuing repairs. We apologise for the extended downtime.

Next Update: 12PM

Update (01/05/2026 @12:13):
Evotel technicians are currently working to restore connections to a small portion of the network. We apologise for the ongoing delays in restoring connection.

Update (01/05/2026 @09:01):
Technicians are assisting the final batch of impacted clients on a case-by-case basis. Please keep an eye on your phone as our technicians may contact you if access to your property is necessary. We apologise for the ongoing downtime.

Update (30/04/2026 @16:55):

Evotel technical team has completed splicing of the two domes and the team is performing final checks before reconnecting the affected clients.

Services will be restored shortly once testing is complete and stability is confirmed. Further communication will be provided if there are any unexpected delays

Update (30/04/2026 @13:39):

Evotel technical team has made significant progress in splicing the remaining two domes. Work is progressing steadily, and all efforts are focused on restoring full service as quickly and safely as possible.

They apologise for the inconvenience this has caused, and we assure all the affected clients that restoring their connection remains our priority.

Update (30/04/2026 @ 10:58):

Evotel  technical team is still on-site and actively splicing the remaining two domes, which is a critical step in completing the infrastructure repairs. Work is progressing steadily, and all efforts are focused on restoring full service as quickly and safely as possible.

Next Update: 2PM

Update (30/04/2026 @ 08:21):

Our technical team is back on-site and actively working to restore service to the community. The team has begun splicing the remaining two domes, a critical step in completing the infrastructure repairs. Work is progressing steadily, and all efforts are focused on restoring full service as quickly and safely as possible.

Next Update: 11AM

Update (29/04/2026 @ 20:05):

We currently anticipate extended downtime in the area. We apologise for this disruption to your service, and we will continue to provide progressive updates as more information becomes available.

Next Update: 8AM or sooner.

Update (29/04/2026 @ 17:02):

Our technical team remains on site working to restore service to affected clients. A damaged cable has been identified as the cause of the network disruption, and restoration efforts are well underway. Due to the severity of the damage, repairs are complex and may take additional time to complete. Our team is fully committed to restoring service to all affected clients as quickly and safely as possible, and we will continue to provide updates as progress is made.

Next Update: 8PM

Update (29/04/2026 @ 14:27):  

We are aware of the network disruption affecting the community. Our team is on-site working on restoring service to the affected clients.

Next Update: 5PM

Update (24/04/2026 @ 13:56):  

Evotel technical team has completed repairs following the outage, which was caused by vandalism and impacted a large number of clients. The majority of clients have now been restored, and our team is conducting door-to-door work to restore service to the remaining affected clients.

Update (24/04/2026 @ 11:01): 

Evotel technical team has completed repairs following the outage, which was caused by vandalism and impacted a large number of clients. The majority of clients have now been restored, and our team is conducting door-to-door work to restore service to the remaining affected clients.

Update (23/04/2026 @ 09:04): 

Technicians are currently working to restore the network. The outage was caused by vandalism in the area, which impacted a large number of clients. The majority of clients have been restored, and our team continues to work diligently to fully restore service to all affected clients. We apologise for the extended downtime and appreciate your patience.

Next Update: 11AM or sooner.

Update (23/04/2026 @ 19:54):  

Evotel technicians are facing delays due to weather conditions, however repairs are continuing when possible. Next Update: 8AM or sooner  

Evotel technicians are on site installing new infrastructure. Splicing to reconnect clients will begin once new infrastructure has been installed. There is no ETR at the moment. 

Update (23/04/2026 @ 14:02):

Ongoing municipal maintenance in the area continues to delay the full restoration of the network. We apologise for the delays. Our team is on standby and ready to complete repairs as soon as municipal work is finished.

Update (23/04/2026 @ 11:05):

Ongoing municipal maintenance work in the area continues to delay full restoration of the network. We apologise for these delays, and our teams are standing by to complete repairs once municipal contractors have completed their work. Thank you for your patience.

Update (23/04/2026 @ 08:15):

Ongoing municipal maintenance work in the area continues to delay full restoration of the network. We apologise for these delays, and our teams are standing by to complete repairs once municipal contractors have completed their work. Thank you for your patience.

Next Update: 11AM or sooner.

Update (22/04/2026 @ 13:46):

Most of the impacted lines in the area are steadily coming back online with the majority already showing signs of recovery. The Evotel team continues to make progress on these lines working to bring all remaining connections back to full and stable service. We sincerely apologise for the extended downtime. We will continue providing updates on the repair progress.

Update (22/04/2026 @ 10:39):

Our team is still on the ground, going house to house to ensure every connection is checked and restored where needed. We are working closely with residents to identify any remaining issues and provide direct support on site. While this process may take some time, it allows us to deliver a more thorough and stable resolution. Thank you for your continued patience and cooperation. We will keep you updated as progress continues.

Next Update: 14:00

Update (22/04/2026 @ 08:06):

We would like to inform all clients that repair work in these affected areas will be resuming this morning. Our teams will be returning to site to continue with the necessary restoration processes and address any outstanding faults.

While steady progress has already been made, there is still additional work required to fully restore and stabilise all connections. During this time, some clients may continue to experience service disruptions as repairs are carried out. Further updates will be shared at the indicated time below. Thank you for your ongoing patience.

Next Update: 11:00

Update (21/04/2026 @19:58): 

Evotel team remains on site, however, they are facing delays due to the weather conditions. New infrastructure is being installed, and repairs will continue during the night as the weather allows.

Next update: 8AM or sooner  

Update (21/04/2026 @ 16:37): 

Evotel team remains on site, continuing with tracing and fixing any outstanding technical issues. Some clients may still face service disruptions while this work is underway. Please be assured that every possible step is being taken to bring all services back to normal and ensure stability. We value your patience and will keep sharing updates as progress is made.

Next update: 20:00

Update (21/04/2026 @ 13:46): 

Affected lines in the area are gradually being restored as our technical team continues with repair work on site. While progress has been made, the Evotel team is still actively tracing on site to locate and resolve any remaining faults. Some clients may continue to experience service interruptions while this process is ongoing. Please rest assured that every effort is being made to fully restore and stabilise all connections. We appreciate your patience and will continue to provide updates as work progresses.

Update (21/04/2026 @ 10:40): 

The Evotel technical team is still on site and continues to trace the splitters as part of the fault-finding process. This work helps us pinpoint the exact source of the issue and ensure that it is resolved correctly and not just temporarily fixed. While this investigation is ongoing, clients may continue to experience service disruptions. Please be assured that the Evotel team is working carefully and thoroughly to restore services as soon as possible. We appreciate your patience and will keep you updated on any further developments.

Next update: 14:00

Update (21/04/2026 @ 09:14): 

Evotel team has returned on site working to restore service to the affected clients. The team is currently splicing on site. Additional resources have been requested to assist in addressing this. Restoration work will continue this morning. Further updates on the repair progress will follow. Thank you for your patience.

Next update: 11:00

Update (20/04/2026 @ 19:45):  

Repairs in your region are ongoing. We apologise for these ongoing delays, and we aim to have the final batch of offline clients reconnected as soon as possible.

Next update: 8AM or sooner.

Update (20/04/2026 @ 17:03):  

Evotel team is still on site working on restoring service to the community. Splicing is almost complete, and connections are slowly being restored to clients as work progresses. Evotel team continues to work actively to restore full connectivity as quickly as possible.

Next update: 8PM

Update (20/04/2026 @ 13:56):  

The Evotel team is still on site working on restoring service to the community. Splicing is almost complete, and our team is working actively to restore connection as quickly as possible.

Update (20/04/2026 @ 11:07):  

Evotel team is still on site, working on restoring service to the community. Splicing is almost complete, and our team is working actively to restore the connection as quickly as possible.

Update (20/04/2026 @ 09:28):  

Our team is still on site working on restoring service to the community. Splicing is almost complete and our team is working actively to restore connection as quickly as possible.

Next update: 11AM

Update (19/04/2026 @ 19:54):  

New infrastructure is still being installed. We apologise for these delays, however multiple teams are on site assisting with repairs. We appreciate your patience during this downtime.

Next update: 8AM or sooner.

Update (19/04/2026 @ 13:27):  

Evotel technicians are still working on installing new infrastructure. Our team apologises for the extended downtime, and more teams have been deployed to the area to speed reconnection.

Next update: 8PM or sooner.

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