Evotel is currently experiencing the following issue:
Start Date & Time: 25/08/2025 @ 12:49
Affected Area/s: Ennerdale
Impact: Customers may experience no connectivity.
Update (27/08/2025 @ 17:02):
Evotel confirmed that this outage was resolved on 27/08/2025 @ 17:02. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update 27/08/2025 @ 14:11
Technicians are actively working on completing the splicing of the affected cables. Reconnection will occur once the splicing is complete and all lines have been thoroughly tested to ensure stable service. We apologise for the inconvenience this has caused.
Update 27/08/2025 @ 11:23
We implemented a fix and are currently monitoring the result.
Update 27/08/2025 @ 07:55
Technicians are actively working on completing splicing of the affected cables. Reconnection will occur once the splicing is complete and all lines have been thoroughly tested to ensure stable service.
Update 26/08/2025 @ 20:39
Technicians are currently unable to continue restoration work in the affected areas due to restricted access to private property. Efforts to restore connectivity will resume first thing tomorrow morning.
Update 26/08/2025 @ 16:43
Technicians are still on site completing splicing. We anticipate full restoration this evening. Delays will be communicated.
Next update: 8PM
Update: 26/08/2025 13:49
Splicing to restore the connection to Ennerdale is underway. Our team is monitoring progress and will keep clients informed.
Evotel technicians are currently investigating. Next update: 2PM
#Ennerdale #Evotel #Outage
