Evotel is currently experiencing the following issue:
Start Date & Time: 16/04/2026 @10:30
Affected Area/s: Ennerdale
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (18/04/2026 @ 16:14):
Evotel confirmed that this outage was resolved on 18/04/2026 @ 16:14. Please restart your devices and contact our Support Team should you still experience connection issues.
Our technical team is still on-site working on restoring service to the affected clients. The fault has been identified, and the team is currently busy with trenching to access and repair the damaged section of the infrastructure.
Next update: 17:00
We are aware of the network disruption affecting the community. Our team has identified the root cause and are working on restoring connection to all affected lines as soon as possible. Further updates will follow on or before the stipulated time frame. Thank you for your patience.
Next update: 14:00
Our technical team has made significant progress in restoring service to the community. Majority of clients have been restored, and the team is still on site, splicing the affected cable in an effort to restore service to the remaining clients.
Next update: 8PM
The Evotel technical team has identified vandalism to critical infrastructure as the cause of the current service disruption. The team is still on site and restoration efforts have commenced. To fully restore services, the team will need to install a new dome and splice all 144 fibre connections. This is a complex and labour-intensive process that requires careful handling to ensure the integrity and stability of the network.
Next update: 5PM
#Ennerdale #Evotel #Outage
