Evotel is currently experiencing the following issue:
Start Date & Time: 27/01/2026 @ 10:17
Affected Area/s: Ennerdale
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (29/01/2026 @ 17:00):
Evotel confirmed that this outage was resolved on 29/01/2026 @ 17:00. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Next update: 5PM
Evotel team is working street by street to restore connection to the area. They apologise for the extended downtime, and they aim to restore the connection as soon as possible.
Next update: 2 PM
Our team is working street by street to restore connection to the area. We apologise for the extended downtime, and we aim to restore the connection as soon as possible.
Next update: 11 AM
Evotel team is working street by street to restore connection to the area. Evotel apologises for the extended down, and they aim to restore connection as soon as possible.
Next update: 8AM
Evotel technicians identified a cable break as the cause of the network disruption affecting clients. Repair work is still underway, with technicians splicing the cable and working diligently to restore connectivity to all affected clients as quickly as possible.
Next Update: 8PM
Next Update: 5PM
Technicians are still on the ground working on restoring service to the remaining affected clients. The team is conducting further tests to determine the cause of the service disruption and determine the most effective solution to ensure full and stable restoration of services.
Next Update: 11AM
Splicing to restore connection is ongoing. We aim to have service restored as quickly as possible. Your patience is appreciated!
Next Update: 8AM
Site prep has been completed and splicing to restore connection is underway. Evotel will keep the community informed of delays.
Next Update: 8PM
Update (27/01/20226 @13:59):
Evotel are aware of the network disruption the community is experiencing, and their network technicians has identified a damaged cable.
Updates will be provided as investigations progress. Next Update: 5pm
#Ennerdale #Evotel #Outage
