Vumatel is currently experiencing the following issue:
Start Date & Time: 12/05/2026 @ 16:40
Affected Area/s: Eldorado Park East, Johannesburg
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (15/05/2026 11:50):
Vumatel confirmed that this outage was resolved on 14/05/2026 19:12. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (14/05/2026 @ 13:38):
Vumatel Technicians are attending to the services that remain down. Tech team discovered a kink of the the Distribution Route. They currently pulling slack to resplice
Update (14/05/2026 @ 11:38):
Vumatel Team is redoing the AP affecting clients connection
Update (14/05/2026 @ 11:38):
Vumatel Technicians are attending to the services that remain down. Tech tea resplicing at the access point
Update (14/05/2026 @ 09:35):
Vumatel Technicians are attending to the services that remain down. Next update: 12:00
Update (13/05/2026 @ 19:09):
Vumatel has advised that Repairs on hold due to safety reasons
Update (13/05/2026 @ 17:20):
Vumatel has advised that remaining down services are being attended to
Update (13/05/2026 @ 14:44):
Vumatel has advised that Splicing last 10 fibres on Tapout box 4
Update (13/05/2026 @ 15:19):
Splicing in progress : joint 1 and 2 - Completed; Joint 3 - Prepping; Joint 4 - not prepped
Update (13/05/2026 @ 14:44):
Vumatel has advised that Splicing has started
Update (13/05/2026 @ 13:23):
Vumatel Technicians are floating in a new cable > Tech team floating to the Last Access Point then splicing will start.
Update (13/05/2026 @ 12:01):
Vumatel Technicians are floating in a new cable
Update (13/05/2026 @ 11:14):
Vumatel Civil team has located the 2 way ducts. repairs on the ducts in progress
Update (13/05/2026 @ 09:12):
Vumatel Civil team has arrived and work has commenced, Civil team currently exposing the damaged duct.
Update (13/05/2026 @ 08:07):
Vumatel Civil team has arrived and work has commenced
Update (12/05/2026 @ 19:00):
Vumatel has advise that repairs are on hold due to safety reasons
Update (12/05/2026 @ 17:32):
Vumatel technicians are enroute to site with stock
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