Update 20/04/2021 @ 16:47 We can confirm that the below issue has been resolved.
If you are still experiencing issues with your
connection, please be sure to log this with our Cool Support Desk on
010-593-2665 or log a ticket
here
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Update: 20/04/2021 14:50 - Technicians are on site replacing equipment. We are awaiting further feedback
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Update: 19/04/2021 21:53 - Network engineers are still working on resolving the issue. Unfortunately no ETR has been determined as yet.
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Update: 19/04/2021 19:14 - Currently investigations are still ongoing between Cool Ideas and DFA network engineers to resolve the issue. At present there is no ETR.
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Cool Ideas has picked up the following unconfirmed issue:
Date: Sunday 18 April 2021
Suspected area/s affected: DFA Broadband Links
Fibre Networks affected: DFA Broadband
Suspect Impact: Customers on the above Fibre lines in the above areas will experience no connectivity.
Cool Ideas network engineers are currently investigating.
There currently no ETR.
