Vumatel is currently experiencing the following issue:
Start Date & Time: 07/11/2025@ 04:17
Affected Area/s: Cosmo City Ext 2
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (07/11/2025 @ 17:27):
Vumatel confirmed that this outage was resolved on 07/11/2025 @ 17:27. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 07/11/2025 15:01
Repairs on hold due to adverse weather conditions: Splicing teams will proceed to the safety zone, and work will proceed once the work environment has been deemed safe to return to.
Update: 07/11/2025 12:14
Teams are ahead with the civil works and progressing well. This is a major cable break, and the teams are projecting to complete restoration by tomorrow, further updates to be shared by 16h00.
Update: 07/11/2025 09:36
Vumatel technicians have confirmed that the cable break was caused by vandalism. Repair work is currently in progress but is dependent on weather conditions. Further updates will be provided at 12:00.
Update: 07/11/2025 08:31
Vumatel Incident problem 11161061 at Pritchard St & Witkoppen Rd, Bryanston: Civil trench work for a 2m × 2m handhole (ETA 1h, ETR 6h) followed by fibre work (ETA onsite, ETR 20h, weather dependent). Total restoration ~30 hours, estimated completion 08 Nov 2025, 14:00.
Update: 07/11/2025 07:03
This incident forms part of the Vumatel vendor problem reference 11161061.
Cause: vandalism
Route Impacted: G04P03
MH / MHs Impacted: GH004016
NWI Impact: 11 Cables
Update: 07/11/2025 05:35
Suspected cable break has been detected in the area, Vumatel technical teams are actively investigating
#CosmoCityExt2 #Vumatel #Outage
