Update 22/10/2018 13:45:
Resolved
Should you continue to experience any issues, please be sure to log this with our support desk on support@coolideas.co.za or 010-593-2665.
22/10/2018 11:20 - We have identified an issue affecting international traffic; we have switched over to a redundant path and as a result customers will see an increase in international latency.
Our technicians, in conjunction with our international carriers, are attending to the issue.