Cool Ideas - International Traffic

Update 16/02/2020: Cool Ideas can confirm that the below issue has been resolved.

If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket here

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Update Tuesday, 10 February 2020:

Repairs to the cable are still underway but thye have unfortunately been delayed due to bad weather.
ETR has been pushed to mid-February.

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Update Tuesday, 4 February 2020:

Repairs to the cable are still underway, for more information:

https://mybroadband.co.za/news/internet/337436-when-south-africas-slow-internet-speeds-will-be-fixed.html

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Update Friday, 30 January 2020:

The repair boat has reached its destination and repairs have commenced.

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Update Wednesday, 22 January 2020:

We are continuing to run on our redundant paths as mentioned below.

Further reading can be found here: https://mybroadband.co.za/news/broadband/335922-wacs-and-sat3-outage-south-african-isps-respond.html

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Update Tuesday, 21 January 2020:

We are continuing to run on our redundant paths as mentioned below.
Repairs of the undersea cable breaks have been delayed due to bad weather.

Further reading can be found here: https://mybroadband.co.za/news/broadband/335752-bad-news-for-south-africas-slow-internet.html

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Update Friday, 17 January 2020 at 11:00:

WACS and SAT3 are still down due to multiple breaks just north of Angola.
Cool Ideas alternative international path has increased latency for JHB by around 17ms.
Cape Town is currently routing via JHB for some traffic, so latency for this region will increase ~50ms.

We are continuing to work on options to better latency where we can.

Cable break ETR: Unknown.

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Update 16 January 2020 17:00: Our international cable provider (WACS) has dispatched a ship to attend to the undersea cable break.
We are continuing to run on on our redundant international paths.

ETR: Unknown.

For further reading on the issue: https://mybroadband.co.za/news/internet/335386-slow-internet-speeds-for-south-africans-due-to-cable-outage.html

We will continue to post further updates as we have them.

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Due to a failure on our primary international path, we have switched to a redundant path.

As a result, Cool Ideas customers might see increased latency and decreased speeds to international sites and services.

Technicians are currently attending to the issue.