Cool Ideas extended intermittency during maintenance window

Cool Ideas extended intermittency during maintenance window:

FNO: Openserve
Area/s: Gauteng
Impact: Customers in the area on the Openserve network have experienced intermittent connectivity.

Capacity upgrades applied to customers on the OpenServe network resulted in unexpected disconnects and slow speeds.
Engineering teams consulted OEM resources to identify the cause and applied fixes to mitigate the impact until a permanent fix was found.

Teams are confident that connectivity should be stable going forward.
Traffic levels are being actively monitored and teams are ready to apply further mitigations should it be needed.#CoolIdeas #Openserve #Maintenance