Octotel is currently experiencing the following issue:
Start Date & Time: 23/01/2026 @ 07:24
Affected Area/s: Cape Gate, Scottsdene.
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (23/01/2026 @ 13:58):
Octotel confirmed that this outage was resolved on 23/01/2026 @ 13:58. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (23/01/2026 @ 12:00):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-3 hours
Update (23/01/2026 @ 11:06):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.
ETR for complete restoration: +-4 hours (as provided by our onsite teams)
Update 23/01/2026 @ 10:06
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: 5 hours
Update 23/01/2026 @ 09:38
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers. ETR for complete restoration: To be confirmed.
Further updates to follow as our team makes progress
Update 23/01/2026 @ 08:41
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process
Affected streets:
#CapeGate, #Scottsdene. #Octotel #Outage
