Octotel is currently experiencing the following issue:
Start Date & Time: 29/09/2026 10:51
Affected Area/s: Cape Gate
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (29/09/2026 @ 17:14):
Octotel confirmed that this outage was resolved on 29/09/2026 @ 17:14. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (29/09/2026 @ 15:31):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-3 hours
Update (29/09/2026 @ 14:26):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: +-4 hours
Update: 29/09/2026 13:18
Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected customers.
Update: 29/09/2026 11:51
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, We'll provide an estimated ETR for the full restoration process.
Update: 29/09/2026 11:08
Octotel is observing an issue affecting certain customers on our Cape Gate node.
Affected areas:
Belmont Park
Eikendal
Kraaifontein
Kraaifontein Industria
Kleinbegin
Peerless Park East
Langeberg Ridge
Brackenfell Industrial
Okavango Park
Sonstraal Heights
Windsor Park
#CapeGate #Octotel #Outage
