Vumatel has scheduled the following emergency maintenance:
Estimated Start Date: 26/08/2024
Estimated End Date: 28/02/2025
Duration: 6 Months
Affected Area/s: Blubird, Vorna Valley & Surroundings
Impact: Customers may experience no connectivity after their devices have been swapped while awaiting re-provisioning by Vumatel's technical team.
Message from Vumatel:
To improve stability on our network and ensure an improved customer experience, we will be swapping out the legacy Zhone to Huawei ONT devices for customers who are connecting to the Blubird and Vorna Valley OLTs (POPs).
This planned change rollout will be gradually completed over an estimated period of 3 months as customers will need to be cutover per the connected port at the POPs.
To complete the cut-overs with minimal disruption for customers, the following will need to be actioned:
• ONT fibre equipment swap out -
the installation teams will schedule a suitable date and time with the end customers to complete the fibre equipment swap. The Zhone ONTs will be replaced with the Huawei ONTs.
• Reprovisioning of existing and active services – new network identifiers relating to the Huawei ONT devices will need to be used to reprovision the services.
If your device remains disconnected after the time Vumatel's technicians indicated it would be reconnected, please reach out to our Support Team at
support@coolideas.co.za or call us at 010 593 2665 for assistance.
#Blubird #VornaValley #Vumatel #Maintenance
