GAIA Fibonacci Network is currently experiencing the following issue:
Start Date & Time: 09/01/2026 @ 16:33
Affected Area/s: Bergtuin
Impact: Customers may experience no connectivity.
GAIA Fibonacci Network technicians are currently investigating. There is no ETR at the moment.
Update (19/01/2026 12:29):
Please restart your devices and contact our Support Team should you still experience connection issues.
Update (15/01/2026 @ 07:54):
Services are restored through a temporary link. Internet speeds will be affected until the fibre backhaul is restored.
Update (14/01/2026 @ 10:27):
We are still awaiting an estimated time of repair from the fibre teams. The extensive delays are due to the severe damage done to infrastructure by the City of Tshwane water team. We are arranging temporary connectivity which should be active and working by close of business today.
Update (13/01/2026 @ 12:20):
Techs are still onsite working on getting the issue resolved. No ETR. Update to follow.
Update (13/01/2026 @ 09:28):
GAIA techs will return to site to continue with the resolution. No ETR. Update to follow
Update (12/01/2026 @ 11:16):
Techs are onsite working on getting the issue resolved. No ETR. Updates to follow.
Update (12/01/2026 @ 09:44):
Tech has been dispatched to site. No ETA. Update to follow.
Update: 10/01/2026 13:32
Further investigation has identified a larger fibre break that will require a two-part repair.
The upstream provider first needs to reinstall their manhole, which was damaged by the City of Tshwane Water Department. Once this is completed, we will be able to proceed with repairing the damaged fibre on our side.
Update: 10/01/2026 11:36
Update: Fibre is damaged. Repairs will take place to resolve the services. We are awaiting an ETA from the restoration team. Updates to follow.
Sites Affected:
• Bergbries Villas
• Bergtuin
• Waverley Ridge
#Bergtuin #GAIAFibonacciNetwork #Outage
