Octotel is currently experiencing the following issue:
Start Date & Time: 20/06/2025 @17:11
Affected Area/s: Atlantis
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (21/06/2025 @ 12:15):
Octotel confirmed that this outage was resolved on 21/06/2025 @ 12:15. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (21/06/2025 @ 10:32):
Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration: ± 3 Hours
Update (21/06/2025 @ 09:22):
Octotel Engineers have located the point of the break and have commenced with the fibre repairs to restore connectivity to the affected customers. ETR to be confirmed
Update (20/06/2025 @18:28):
Octotel engineers are currently onsite and have identified damage to our infrastructure.
However, due to the area being volatile and unsafe for our teams to operate in, repair work has been deferred to tomorrow morning.
#Atlantis #Octotel #Outage
