Octotel is currently experiencing the following issue:
Start Date & Time: 23/07/2025 @ 14:55
Affected Area/s: Athlone
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (23/07/2025 @ 19:22):
Octotel confirmed that this outage was resolved on 23/07/2025 @ 19:22. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (23/07/2025 @ 17:09):
Octotel engineers have commenced with the fibre resplicing to restore connectivity to those affected customers.
ETR for complete restoration:±3 Hours
Further updates to follow as our team makes progress.
Update 23/07/2025 @ 15:29
Octotel's engineers are currently on-site, assessing the damage across our fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.
Affected roads are listed below:
Goudini Road
Cathkin Cl
Katberg Street
Rooiberg Cres
Falcon Road
Heideveld Rd
Falcon Rd
5th Street
FORMOSA ROAD
Groenberg Road
Corridor Rd
Postern Road
#Athlone #Octotel #Outage
