Nelspruit, Ngodwana, Kaapsehoop

DNATel is currently experiencing the following issue:

Start Date & Time: 06/12/2024 @ 04:40
Affected Area/s: Nelspruit, Ngodwana, Kaapsehoop
Impact: Customers may experience no connectivity.

DNATel technicians are currently investigating. There is no ETR at the moment.

DNATel confirmed that this outage was resolved on 09/10/2024 @ 20:00. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.

Update: 06/12/2024 13:24
The new router arrived on site, and installation for permanent repair is scheduled for 14:00 - 15:00 today.
Services will be affected, however not for the duration. Updates on progress will follow

Update: 06/12/2024 10:54
All services successfully migrated to temporary solutions, permanent fix on track for close of business today

Update: 06/12/2024 07:54
One of our Cloud Core Units got damaged, replacement units on the way.
ETA estimate 12:00pm
We are putting temp services in place to get clients up
Note that service will not run at full capacity till equipment replaced

#Nelspruit #Ngodwana #Kaapsehoop #DNATel #Outage