How to perform a traceroute

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On occasion, we might request a traceroute from your connection to help troubleshoot a routing issue.
A traceroute helps us confirm that from your home or business connection the internet traffic is taking the right path to a specific server, such as google.com.


If you are doing a traceroute on a PC / Windows, please following the following instructions:

  1. Click on magnifying glass (or Start / The Windows button) at the bottom left of your screen.
  2. Search for Command Prompt
  3. Open the application (which will bring up a DOS window)



  4. Type the following command and press Enter on your keyboard:

    tracert {hostname}

  5. Replace {hostname} with the name or IP of server connection you are testing and push Enter on your keyboard.

    e.g:
    tracerrt google.com

  6. You do not need to enter the “https://” or “www.” section of the website’s address.



  7. You can now either take a screenshot or highlight the results with your computer mouse and push Enter on your keyboard, you can then paste the results in a reply email to Cool Ideas Support.


If you are doing a traceroute on a mac, please following the following instructions:

  1. Go to Finder > Applications > Utilities > Terminal.
  2. Alternatively, you can open the terminal application via Spotlight (the magnifying glass at the top right of your screen); open spotlight and search Terminal.



  3. Type the following command and press Enter on your keyboard:

    traceroute {hostname}

    Replace {hostname} with the name or IP of server connection you are testing and push Enter on your keyboard.

    e.g:
    traceroute google.com


    You do not need to enter the “https://” or “www.” section of the website’s address.