When complete, please screen shot the result showing the computers cable connection to the router.
To screenshot, please search your computer for 'Snipping Tool' or 'Snip and Sketch' or alternatively use the shortcut of 'Windows + Shift + S'.
Please then send the screen shot through to support@coolideas.co.za from the account holders email address and we'll be sure to get your speed problem sorted as quickly as possible.
Notes:.
Testing must be done from a cable connection, Wi-Fi is not dependable for testing due to the nature of the technology.
Any other traffic over the network at the time of the test will detract from the result, it is best to test with only the test machine on the network.
