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How do I cancel my services with Cool Ideas?

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To cancel your FTTH product, please log into your Coolzone profile.

Once logged in, select 'Cancellations' in the navigation menu and select the desired product that you would like to cancel:



Should this option not be available for your specific service, please submit a cancellation request to our accounts department by emailing together with your account details.

This request should be submitted from the account holder's email address for verification purposes. Please be sure to include the address/service that you're looking to cancel if you have multiple products with us.

Please note that we require a full calendar months’ notice for any fibre-to-the-home service.

Should you have any issues please don't hesitate to contact our accounts department on or 010-593-2665

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