How do I cancel my services with Cool Ideas?

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Please submit a cancellation request to our accounts department by emailing accounts@coolideas.co.za together with your account details.

This request should be submitted from the account holder's email address for verification purposes and be sure include the address/service that you're looking to cancel if you have multiple products with us.

Please note that we do require a full 30 day calendar months’ notice for any fibre-to-the-home service.


Should you have any issues please don't hesitate to contact our accounts department on accounts@coolideas.co.za or 010-593-2665


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