Cool Ideas has picked up the following suspected issue:
Start Date & Time: 28/05/2026 @ 11:24
Fibre Provider/s: Vumatel
Affected Area/s: Westville, Atholl Heights
Impact: Customers may experience no connectivity.
Cool Ideas and Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (29/05/2026 08:22):
Vumatel confirmed that this outage was resolved on 28/05/2026 21:09. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (08/05/2026 @ 15:01):
Vumatel technicians advised associated tickets are being tested to ensure no further work is required.
Update (28/05/2026 @ 13:42):
Vumatel technicians are busy exposing affected ducts and cables.
Update (28/05/2026 @ 13:19):
Vumatel technicians advised progressive updates has been requested from the team.
Update (28/05/2026 @ 12:01):
Vumatel technicians advised it looks like Municipality was busy with sewage pipes, feeder is damaged, still investigating for other breaks.
Update (28/05/2026 @ 11:55):
Vumatel technicians are onsite localizing the fault
Update (28/05/2026 @ 11:49):
Vumatel technicians notified of possible outage
#Westville #AthollHeights #Vumatel #Outage
