Openfibre is currently experiencing the following issue:
Start Date & Time: 23/01/2026 @ 09:28
Affected Area/s: Westgate Mall
Impact: Customers may experience no connectivity.
Openfibre technicians are currently investigating. There is no ETR at the moment.
Update (03/02/2026 13:34):
Please restart your devices and contact our Support Team should you still experience connection issues.
Upadte (23/01/2026 @ 14:57):
Kindly note that the teams have located 3 cables damaged by vandalism.
Teams are currently working to restore services, and an ETR of 16:00 has been provided for the Civil team.
Update (23/01/2026 @ 13:45):
Kindly note that our upstream provider has notified us that the site is affected by a major outage in the area caused by a fibre break. Teams are currently localising the site of the break. No ETR has been shared but we will continue to follow up and provide updates as we receive them.
Update (23/01/2026 @ 11:55):
Kindly be advised that the tech onsite is now locating damage to suspected break
Update (23/01/2026 @ 11:14):
A fibre break is suspected and Openfibre teams are onsite attemtping to locate the fault.
#WestgateMall #Openfibre #Outage
