Update 31/08/2020: Cool ideas can confirm that the below issue has been resolved.
If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket here
Cool Ideas is experiencing an outage on the WACS cable affecting international traffic in the Western Cape.Date and time
: 28 August 2020 at 14:30.Area/s:
: During this time we failed over to an redundant route resulting in higher than usual latency for customers in the Western Cape.
Currently no ETR.