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Frogfoot is currently experiencing the following issue:
Start Date & Time: 14/04/2024 @ 11:30am
Affected Area/s:Western and Eastern Cape
Impact: Customers may experience Packet loss, slow/intermittnet connectivity and increased Latency during Peak hours
Frogfoot technicians are currently investigating. There is no ETR at the moment.
Update (15/04/2024 07:44):
Frogfoot confirmed that this outage was resolved on 15/04/2024 07:14. Please restart your devices and contact our Support Team should you still experience connection issues.
Outage Update:
2024-04-14
-- Vendor and core teams are currently investigating.
-- Vendor and core teams identified the link causing loss. Further updates to follow.
-- Core teams identified an issue on one of our core routers and will be arranging an emergency change to rectify the fault. Updates to follow.
-- T3 team mitigated the impact to resolve the intermittent connectivity without the change control.
-- Emergency change still to be communicated to rectify the fault on the core router.
-- Services restored. Outage resolved.
#Western Cape #Eastern Cape #Frogfoot #Outage
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