Update 08/05/2020 @ 08:30: We can confirm that the below issue has been resolved.
If you are still experiencing issues with your connection, please be sure to log this with our Cool Support Desk on 010-593-2665 or log a ticket here --- Cool Ideas can confirm an issue is currently affecting customers on PPPoE connections in the West Rand:
Date: 08/05/2020 at 07:00 Area/s: West Rand Impact: Customers in and around the area will experience no connectivity.
Cool Ideas techs are currently investigating. There is currently no ETR.