Evotel is currently experiencing the following issue:
Start Date & Time: 19/01/2026 @ 17:25
Affected Area/s:Welkom - Bedelia
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (20/01/2026 @ 16:28):
Evotel confirmed that this outage was resolved on 20/01/2026 @ 16:28. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (20/01/2026 @ 13:35):
Lines are being gradually restored and our technical team remains on site actively tracing the source of the issue affecting services. They are currently working through the network step by step to identify the exact point of failure and ensure the correct repairs are implemented. We appreciate your continued patience and understanding as we work towards restoring full connectivity.
Next Update: 17:00
Update (20/01/2026 @ 10:32):
The team on the ground is still tracing the issue to pinpoint the root cause and affected points on the network. Thank you for your patience while investigations continue.
Next Update: 14:00
Update (20/01/2026 @ 07:59):
Our team on the ground is currently back on site and will be assisting affected clients one by one to address their lines. More updates will follow. We appreciate your continued patience.
Next Update: 11:00
Update (19/01/2026 @ 19:30):
Splicing to restore connection is underway and clients are beginning to reconnection. We anticipate full restoration this evening, but any further delays will be communicated.Next update: 8AM. More updates to follow.
Update (19/01/2026 @ 17:25):
Evotel team has confirmed a cable break in Bedelia affected a number of clients. Technicians are being deployed, and we hope to have service restored soon. Delays will be communicated at the times indicated below.Next update: 8pm. More updates to follow.
#Welkom #Bedelia #Evotel #Outage
