Vumatel is currently experiencing the following issue:
Start Date & Time: 04/03/2025 @ 08:50
Affected Area/s: Vorna Valley, Johannesburg
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (07/03/2025 19:10):
Vumatel confirmed that this outage was resolved on 06/03/2025 11:50. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 06/03/2025 10:15
Techs are still onsite attending fallouts cases
Update: 06/03/2025 08:12
Technicians en-route to site
Update: 06/03/2025 08:11
Technicians are on site localizing the fault
Update: 06/03/2025 01:40
Techs to attend fallouts in the morning
Update: 05/03/2025 22:36
Updates requested, awaiting feedback from teams
Update: 05/03/2025 13:41
Remaining down services are being attended to
Update: 05/03/2025 12:48
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Kindly note that tech's are still on-site working towards restoring services.
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Update: 05/03/2025 12:32
tech's are still on-site working towards restoring services.
Update: 05/03/2025 10:54
Technicians are on site
Update: 05/03/2025 10:26
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As per Vendor: Please note that the ETA will be shared once tech is assigned and en route to site
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Update: 05/03/2025 09:47
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As per vendor: Regional Ops Manager is aware and prioritizing dispatch.
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Update: 05/03/2025 08:19
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As per Vendor: Please note we will advise on an ETA once a team has been assigned to this call.
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Update: 05/03/2025 07:25
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We are following up with the fiber provider on the progress of the fault and will share progressive feedback as soon as possible.
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Update: 04/03/2025 13:25
Remaining down services are being attended to
Update: 04/03/2025 13:25
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Associated tickets are being tested to ensure no further work is required
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Update: 04/03/2025 13:04
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Following up with LA on their ticket with no response Unable to get assistance from their SOC , call placed on hold for 13 straight minutes
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Update: 04/03/2025 11:05
Progressive update requested, awaiting feedback from vendor.
Update: 04/03/2025 09:21
Awaiting ETA from vendor
Update: 04/03/2025 08:50
Technicians notified of possible outage
#VornaValley, #Johannesburg #Vumatel #Outage
