Octotel is currently experiencing the following issue:
Start Date & Time: 27/05/2025 09:51
Affected : VOIP Services
Impact: Customers may experience no connectivity.
Octotel technicians are currently investigating. There is no ETR at the moment.
Update (28/05/2025 07:50):
Octotel confirmed that this outage was resolved on 27/05/2025 13:58. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update: 27/05/2025 11:28
Octotel are observing services for VoIP Services have restored. Engineers are monitoring for stability.
Update: 27/05/2025 11:28
Engineers continue to work with our upstream voice termination partner to resolve the issue affecting VoIP telephony services
Update: 27/05/2025 10:47
Octotel upstream provider continues to investigate the issue affecting VOIP services.
Update: 27/05/2025 09:51
Octotel has have escalated this off to our Upstream provider for further investigations
#VOIPServices #Octotel #Outage
