Cool Ideas is currently experiencing an issue with our VOIP telephony which is affecting customer's incoming and outgoing calls.
This too would be affecting incoming and outgoing calls to the Cool Ideas helpdesk.
Date: 17 Nov 2020 at 19:10
Impact:
- Customers on Cool Ideas VOIP are unable to make or receive calls
- Cool Ideas helpdesk is currently unable to receive or make calls
ETR: unkown
Cool Ideas techs as well as our VoIP provider are currently investigating.
