Evotel is currently experiencing the following issue:
Start Date & Time: 10/09/2025 @ 08:46
Affected Area/s: Virginia
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update (14-09-2025 @ 10:19):
Evotel confirmed that this outage was resolved on 14-09-2025 @ 08:08. Please restart your devices and contact our Support Team should you still experience connection issues.
Update (13/09/2025 @ 14:00)
Technicians are still on site, working to restore service for the remaining affected clients. We are committed to completing reconnections as quickly and safely as possible. We apologise for the inconvenience and appreciate your continued patience.
Next update: 5pm
Update (13/09/2025 @ 08:04):
Technicians are still on site, working to restore service for the remaining affected clients. We are committed to completing reconnections as quickly and safely as possible. We apologise for the inconvenience and appreciate your continued patience.
Next update: 11AM
Update (12/09/2025 @19:59):
Technicians are still on site, working to restore service for the remaining affected clients. We are committed to completing reconnections as quickly and safely as possible. We apologise for the inconvenience and appreciate your continued patience.
Update (12/09/2025 @17:04):
Technicians are currently conducting door-to-door visits to restore service to the remaining affected clients. Network reconnections are progressing steadily.
Update (12/09/2025 @14:02):
Technicians have begun splicing affected cables to restore service. Clients in Harmony are gradually reconnecting, while those in Saaiplaas are still experience downtime.
Restoration work is ongoing, and our team is working efficiently to complete repairs. Next update: 17:00
Update (12/09/2025 @11:05):
Technicians are splicing the affected cables in an effort to restore service to the remaining affected clients. Their aim is to have restored connection to all affected clients by the end of today.
Update (12/09/2025 @08:13):
Technicians are back on-site working on restoring service to the remaining affected clients. We aim to have all clients reconnected by the end of today.
Update (11/09/2025 @19:55):
We are aware of the disruption currently impacting our clients and our technical team is actively addressing it. We appreciate your patience as we work to restore full service as quickly as possible.
Update (11/09/2025 @13:49):
We are aware of the disruption currently impacting our clients and our technical team is actively addressing it.
We appreciate your patience as we work to restore full service as quickly as possible. Next Update: 5PM
Update (11/09/2025 @11:05):
Evotel are aware of the disruption currently impacting our clients and our technical team is actively addressing it. We appreciate your patience as they work to restore full service as quickly as possible.
Update (11/09/2025 @ 08:07):
Our technicians will be back on site this morning to resume work in an effort to restore connection to the remaining affected clients. We apologise for the inconvenience and thank you for your patience.
Next update: 11:00
Update (10/09/2025 @19:49)
Technicians are still actively working on the splicing on site and clients are gradually starting to restore.
Update (10/09/2025 @16:34)
Technicians have identified the damaged cable is actively working to the repair - splicing is ongoing.
Next update: 8pm
Update (10/09/2025 @12:58)
Technicians have identified the damaged cable is actively working to the repair - splicing is ongoing.
Next update: 5pm
Update (10/09/2025 @ 09:51)
Technicians have identified the damaged cable is actively working to the repair. We hope to restore connection soon.
Next update: 2pm
Update (10/09/2025 @ 08:46):
Technicians are investigating the cause, and updates will gradually be provided.
Next update: 11am
#Virginia #Evotel #Outage
