Evotel is currently experiencing the following issue:
Start Date & Time: 01/10/2026 @ 08:29
Affected Area/s: Virginia
Impact: Customers may experience no connectivity.
Evotel technicians are currently investigating. There is no ETR at the moment.
Update 03/10/2026 14:51:
Evotel confirmed that this outage was resolved on 03/10/2026 @ 11:45. Please restart your devices and contact our Support Team should you still experience connection issues.
Update: 02/10/2026 16:50
The final few clients impacted by the cable break are being attended to on a case-by-case basis. If access to your property is necessary, the technicians will contact you directly. Please keep an eye on your phone.
Update: 02/10/2026 13:51
Evotel technical team is still onsite attending to the remaining affected customers.
The remaining connectivity issues are spread across different locations in the area. The team will therefore be conducting house-to-house checks to assess each affected connection individually and address any outstanding faults.
Update: 01/10/2026 19:49
Cable repairs are underway, and clients are steadily reconnecting. We aim to have all clients restored tonight, but any delays will be communicated.
Update: 01/10/2026 16:34
Evotel technical team remains on-site and continues with fiber splicing and restoration work on the affected network. The team is working to restore connectivity to all affected customers, with restoration efforts currently ongoing.
Update: 01/10/2026 13:51
Evotel technical team has commenced fibre splicing on the affected network. Restoration work is currently underway as the team works to restore connectivity to the affected customers.Further network testing will be conducted once the splicing is completed to confirm service restoration. Further updates will be provided as work progresses.
Update: 01/10/2026 10:44
Evotel technical team is currently en route to the affected area to commence the necessary repairs. Restoration work will begin upon arrival, with the team working to restore services as soon as possible.
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