Valley Center

Cool Ideas is currently experiencing the following outage:

Date: 10/07/2024
Area/s: Valley Center, Craighall Park
Impact: Customers in the area will experience no connectivity.

Our Cool techs and engineers are currently investigating.
There currently no ETR.

#ValleyCenter #CraighallPark #CoolIdeas #CoolFiber

---Update: 10/07/2024
Cool Ideas technicians have attended site and inspected the equipment.
Fault located on the back-haul.

---Update: 10/07/2024
Fault logged with layer 1 vendor

---Update: 10/07/2024
Followed up with Layer 1 vendor for feedback

---Update: 10/07/2024
Vendor technicians have located a break at 3km over a full distance of 4.7km.
technicians are moving to localize the break for splicing.

---Update: 10/07/2024
Vendor technicians have completed splicing on the break and are searching for additional faults.

---Update: 10/07/2024
Outage has been resolved. Please let us know if you still dont have internet access.