Vumatel is currently experiencing the following issue:
Start Date & Time: 27/02/2025 @ 12:13
Affected Area/s:Vaalpark, Vaal Triangle
Impact: Customers may experience no connectivity.
Vumatel technicians are currently investigating. There is no ETR at the moment.
Update (28/02/2025 @ 18:14):
Vumatel confirmed that this outage was resolved on 28/02/2025 @ 18:14. Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update (28/02/2025 @ 17:23):
Technicians are preparing to splice. More updates to follow.
Update (28/02/2025 @ 16:10):
Technicians have located the break. They are working on getting slack and then will proceed to splicing. Further updates will be provided as soon as possible.
Update (28/02/2025 @ 15:21):
Both VUMA and DFA technicians are on site busy testing to check for spare fibres.
Update (28/02/2025 @ 14:44):
Technicians have managed to access the area safely. They are working on pulling slack . More updates to follow.
Update (28/02/2025 @ 13:10):
Technicians are still working on opening the fault area. The newly replaced electric cables are causing a concerns, therefore the teams have to take extra care and this is affecting their progress. Further feedback will be provided at 17:00 . More updates to follow.
Update (28/02/2025 @ 11:59):
Techs are still busy on site working on the affected area. Civil team is assisting with the work ). More updates to follow.
Update (28/02/2025 @ 10:59):
Civils will be dispatched to commence floating to repair the damage.
Update (28/02/2025 @ 05:27):
Vendor Technicians need to test the link at the client side. ETA is 7am to get to side B.
Update (27/02/2025 @ 17:25):
Vendor technicians have been dispatched . More updates to follow.
Update (27/02/2025 @ 15:42):
Technicians have been notified to attend to the faults as soon as possible. Due to an influx of calls, technicians ETA is not yet available. The faults has been escalated for attention.
Update (27/02/2025 @ 13:11):
We are experiencing a outage affecting residents connectivity, vendor engineers are investigating . More updates to follow.
#Vaalpark #Vumatel #Outage
