Openfibre is currently experiencing the following issue:
Start Date & Time: 12/12/2025 @ 16:25
Affected Area/s: Tsakane Mall
Impact: Customers may experience no connectivity.
OpenFibre technicians are currently investigating. There is no ETR at the moment.
Update (13/12/2025 @ 06:01):
Kindly be advised that our Team has confirmed a cable break at -26.327550, 28.367873 (Brakpan) where the upstream providers infrastructure was burned inside the handle. Team is busy planning on how the damage can be resolved. Please note as per vendor Floating team is busy exposing on the side of the Handhole so they can repair ducts to float replacement cables. Total ETR 12 HOURS.
Update (13/12/2025 @ 09:42):
Kindly note upstream providers technicians have tested a disconnection and are currently localizing,
Affected at the cable break teams checking for damage test results below
Initial testing
XFA11-0000235
Testing from THEO_TWAA
Pannel info:ODF2-BLK01_ R02_ P07-08
PORT7: 12.809km
PORT8: 12.813Km
Full distance as per label:19.543KM
Access handhole GH261001
Access handhole distance 0.658km
Update (13/12/2025 @ 08:44):
Kindly note upstream providers technicians have tested a disconnection and are currently localizing, further updates will be shared when received.
Update (12/12/2025 @ 19:10):
Please note the upstream service provider technicians have provided a ETA 13/12/2025 16:48:00, kindly note we have requested for a revised ETA, once this has been confirmed we will advise further.
#TsakaneMall #Openfibre #Outage
