Linklayer is currently experiencing the following issue:
Start Date & Time: 28/01/2025 11:30
Affected Area: Tongaat
Impact: Customers may experience no connectivity.
Linklayer technicians are currently investigating. There is no ETR at the moment.
Update (06/02/2025 15:33):
Please restart your devices and contact our Support Team at 010 593 2665 or support@coolideas.co.za should you still experience connection issues.
Update : 29/01/2025 15:56
The civil team is currently onsite with the technician to assist with repairs
Update : 29/01/2025 14:19
Fibre of 41kms has been tested. Technicians are on-site localizing the point of break. Updates to follow
Update : 29/01/2025 11:59
Linklayer technicians are currently en route to the area, once investigations have been completed further information will be provided
Update : 28/01/2025 15:01
Our upstream provider has confirmed that a major break has been located.
Their team is currently on site splicing 2 x 288F cables. The estimated restoration time provided is 9:00pm this evening.
Update: 28/01/2025 12:32
Linklayer has confirmed the link is down and has escalated the call to the regional technicians for assistance
Affected Areas:
#Tongaat #Linklayer #Outage
