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Thulani Ward 50 - INC-000028877

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Vumatel is currently experiencing the following issue:

 

Start Date & Time: 05/02/2026 @ 11:30

Affected Area/s: Thulani Ward 50

Impact: Customers may experience no connectivity.

 

Vumatel technicians are currently investigating. There is no ETR at the moment.

 

Update (08/02/2026 @ 18:13):  

Vumatel confirmed that this outage was resolved on 08/02/2026 @ 18:13. Please restart your devices and contact our Support Team should you still experience connection issues. 

 

Update (08/02/2026 @14:28):

 Technicians are still working through the remaining fallout cases. The next update will be provided at 18:00 PM  

 

Update (08/02/2026 @12:10):

Technicians are still working through the remaining fallout cases. The next update will be provided at 15:00 PM  

 

Update (07/02/2026 @08:12):

Technicians are attending to the services that remain down
Next update 12:00  

 

Update (07/02/2026 @17:26):

 Technicians onsite still attending remaining fallout cases, next update: 20:00  

 

Update (07/02/2026 @15:27):

 Technicians are still attending to the services that remain down. Next update: 17:00  

 

Update (07/02/2026 @ 12:31):

 Vumatel Technicians are still working through the remaining fallout cases. The next update will be provided at 15:00 PM . More updates to follow.

 

Update (07/02/2026 @ 08:52):

 Technicians are on site attending to the services that remain down.Next update: 12:00 . More updates to follow.

 

Update (07/02/2026 @ 08:42):

 Vumatel Technicians are on site attending to the services that remain down, next updat . More updates to follow.

 

Update (06/02/2026 @ 19:13):

 Please note incident will be placed on-hold due to safety reasons. Techs to attend remaining cases in the morning.  

 

Update (06/02/2026 @ 17:29):

Vumatel Technicians are still working through the remaining fallout cases. The next update will be provided at 20:00 PM.

 

Update (06/02/2026 @ 16:00):

 Progressive updates has been requested from teams, awaiting feedback  

 

Update (06/02/2026 @ 11:52):

Vumatel technicians are still working through the remaining fallout cases. The next update will be provided at 16:00 PM.  


Update (06/02/2026 @ 09:21):
Technicians are still working through the remaining fallout cases. The next update will be provided at 12:00 PM.

Update (06/02/2026 @ 08:21):
Technicians are on site to work on fallout faults

 

Update (06/02/2026 @ 06:39):

 Technicians will continue working on the fallout cases this morning. . More updates to follow.

 

Update (05/02/2026 @ 20:40):

 Repairs are on hold due to safety reasons. The area is unsafe to work in at this time . More updates to follow.

 

Update (05/02/2026 @ 19:29):

 Joint 1 - Splicing T4
Joint 2 - Splicing complete  

 

Update (05/02/2026 @ 19:17):

 A follow-up request has been made with the Vumatel technicians regarding the current status of fault restoration. Further updates will follow  

 

Update (05/02/2026 @ 17:47):

 Splicing in progress:
Joint 1 - Splicing T1
Joint 2 - Splicing T2  

 

Update (05/02/2026 @ 17:15):

Vumatel technicians are preparing the joints for splicing  

 

Update (05/02/2026 @ 15:50):

 Team has arrived with stock, they are busy prepping.

 

Update (05/02/2026 @ 14:24):

Vumatel team is on route to collect stock  

 

Update (05/02/2026 @ 13:09):

Vumatel technicians are on site still localising the fault  

 

Update (05/02/2026 @ 12:29):

Vumatel technicians remain on site and are continuing to localise the fault  

 

#ThulaniWard50 #Vumatel #Outage


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